Terms of service

Effective Date: July 27, 2025

Welcome to Wick & Wisk. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions govern your use of our website and the purchase of our products, including handmade candles, gift hampers, DIY kits, and other handcrafted items.

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Products

  • All our products are handmade and carefully curated with love and care.
  • Due to the handcrafted nature of our products, slight variations in color, fragrance, texture, packaging, or finish may occur. These are natural characteristics of handmade products and are not considered defects.
  • We strive to display product images and descriptions as accurately as possible. However, actual product colors may vary slightly due to screen settings and lighting.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • Orders will be processed only after successful payment confirmation.
  • We reserve the right to cancel any order if payment cannot be verified or if fraudulent activity is suspected.

4. Order Acceptance

We reserve the right to accept, decline, or cancel any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraudulent transactions
  • Incomplete or incorrect customer information

If your order is cancelled after payment has been received, the applicable amount will be refunded to your original payment method.

5. Cancellation Policy

  • Orders may be cancelled only before they enter production or dispatch.
  • Once production has begun or the order has been shipped, cancellations cannot be accepted because our products are handmade and often prepared specifically for each order.

6. Intellectual Property

All content on this website, including product images, logos, branding, graphics, text, designs, and other materials, is the property of Wick & Wisk and may not be copied, reproduced, distributed, or used without prior written permission.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping and contact information.
  • Reviewing their order details before placing an order.
  • Following product usage and safety instructions where applicable.

8. Limitation of Liability

To the maximum extent permitted by law, Wick & Wisk shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our liability shall be limited to the amount paid for the purchased product.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

10. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon being posted on this website.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or purchase of our products shall be subject to the jurisdiction of the competent courts in India.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website.