Privacy policy

Effective Date: July 27, 2025

At Wick & Wisk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or place an order with us.

Information We Collect

When you place an order or contact us, we may collect the following information:

  • Full name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Payment-related information (payments are processed securely through trusted payment gateways; we do not store your card or banking details)
  • Order history
  • Any information you voluntarily provide through messages, emails, or customer support inquiries

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products to your address
  • Provide customer support
  • Send order confirmations and shipping updates
  • Respond to your inquiries
  • Improve our products, services, and website experience
  • Comply with legal and regulatory requirements

Payment Security

We use trusted third-party payment providers to process payments securely. Your payment details are encrypted and handled directly by the payment gateway. We do not store or have access to your complete payment information.

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties when necessary to:

  • Process payments
  • Deliver your orders through shipping partners
  • Comply with legal obligations
  • Protect our rights and prevent fraud

All such partners are expected to protect your information and use it only for the services they provide.

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to keep your information secure, no method of transmission over the internet is completely secure.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website performance. You can disable cookies through your browser settings if you prefer.

Marketing Communications

We may occasionally send promotional offers, new product updates, or special announcements. You may opt out of receiving these communications at any time by contacting us or using the unsubscribe option where available.

Children's Privacy

Our products are intended for purchase by adults. We do not knowingly collect personal information from children under the age of 13.

Your Rights

You may contact us at any time to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, where legally permissible
  • Ask questions about how your information is used

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website.