Shipping policy
Effective Date: July 27, 2025
At Wick & Wisk, every candle, hamper, and DIY kit is handcrafted and thoughtfully curated with love and care. We appreciate your patience while we prepare your order to ensure it meets our quality standards.
Order Processing
- All orders are processed and dispatched within 2–3 business days after order confirmation and successful payment.
- Since our products are handmade, additional processing time may be required during peak seasons, festive periods, or high order volumes. In such cases, we will keep you informed of any delays.
Shipping & Delivery
- Once your order has been dispatched, you will receive shipping confirmation along with tracking details (where available).
- Delivery timelines depend on your location and the courier partner. While we strive to ensure timely delivery, delays caused by courier services, weather conditions, public holidays, or other unforeseen circumstances are beyond our control.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate at the time of placing your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Damaged or Lost Shipments
If your order arrives damaged, please refer to our Refund & Replacement Policy and contact us within 24 hours of delivery with the required uncut unboxing video.
If your shipment is lost in transit, we will work with the courier partner to investigate and resolve the issue. Resolution timelines may vary depending on the courier's investigation process.
Contact Us
If you have any questions regarding your order or shipping, please contact our customer support through the contact details provided on our website. We are happy to assist you.